Refund policy

At Peace Origins, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a refund or exchange within 30 days of the purchase date.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that we do not cover the shipping cost for returning the items. In some cases, we may ask you to send us pictures of the product before approving your refund request. This helps us to better understand the issue and provide you with the best possible solution.

To start a return, you can contact us at jacob@peaceorigins.com.

Please note that returns will need to be sent to the address that you will be given when you are approved for refund, and must be sent to us before the date specified by the seller. Items sent back to us without first requesting a return will not be accepted. As part of the return process, the customer may be responsible for covering the shipping cost for returning the items.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom or personalized decor items. Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process the refund and for the refunded amount to appear in your account.